Privacy Policy

At Experts Mechanic, accessible from https://expertsmechanic.com/, one of our main priorities is the privacy of our visitors. This Privacy Policy document contains types of information that is collected and recorded by Experts Mechanic and how we use it, specifically regarding our car services and WhatsApp communication.

1. Information We Collect

When you book an end-to-end car service with us, we may collect:

• Personal Identifiable Information: Name, email address, phone number, and physical address for vehicle pickup/drop-off.
• Vehicle Information: Make, model, registration number, and service history.
• WhatsApp Data: If you contact us via WhatsApp API, we collect your phone number and message history to provide support.

2. How We Use Your Information

We use the information we collect in various ways, including to:

• Provide, operate, and maintain our car services.
• Process your service bookings and send updates via WhatsApp or Email.
• Communicate with you for customer service and support.
• Send you invoices and service reports.
• Improve and personalize our website experience.

3. WhatsApp Business API Communication

By providing your phone number, you consent to receive automated service updates and promotional messages via WhatsApp. We comply with Meta’s Business Policies. You can opt-out of these communications at any time by replying "STOP".

4. Data Security

We prioritize the security of your data. We implement industry-standard encryption and security measures to prevent unauthorized access, disclosure, or modification of your personal information.

5. Third-Party Services

We do not sell or rent your data to third parties. We only share information with partners necessary to complete your service (e.g., payment gateways or parts suppliers) or as required by law.

6. Your Rights

You have the right to request access to the data we hold about you, request corrections, or ask for the deletion of your personal information.